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In this post, you'll learn how to activate a phone line in Zendesk to help your team provide better phone support. Discover: How does Zendesk Talk work?; How to manage the configuration of lines; How adding phone lines in Zendesk works; How does Zendesk Talk work? Before you learn how to activate a phone line in Zendesk, you need to learn about Talk, the specialized tool for phone support . Some of the most important functions of this system resource are: Customer Information When a customer calls, you can immediately access their information and see if they have any recent tickets.  calling and how you can help, thus making your experience as personal as possible. Do you want to know why it is important to have information about the client? Read: 3 Ways to Build More Trust and Develop Relationships Through Personalization.

Ticket management Each voicemail column automatically creates a ticket. This makes it easy to keep track of all your customer phone calls. At the end of the call, an optional recording of the conversation is attached to the ticket for easy reference. Also, you can send a follow-up email to your client with any additional information. call monitoring In the Zendesk Talk dashboard, you can access key information for process tracking . , there are: The activity of any of your lines; Number of Phone Number List calls in the queue; How many agents are connected; What is the waiting time. Maximize the monitoring of your calls. Do not miss: The 5 operational metrics of a call center that you must measure. How to manage line settings To understand how to activate a phone list in Zendesk, you need to learn how to manage the preconfiguration.



Discover the most important aspects below. Configuration of individual lines Before you learn how to activate a phone line in Zendesk, you need to learn how to customize it . To access the settings for a Talk line, the first thing you need to do is go to the Admin Center . Once there, follow these steps: Click on “ channels” in the sidebar and select “ Talk and email and then “ Talk”; Open the "lines" tab ; Select the line you want to configure; Make the necessary changes; When you're done, select the "save changes" option . Available Actions You already know how to configure your lines, but what actions can you take? Zendesk allows you to customize different aspects, some of the most important are: Nickname: Identify your lines; Overflow Activation and Call Forwarding: Adds a number for outgoing calls to the digital line.