Social network - customer experience can it be the same way?

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Online shopping is booming, all the differentiating factors of the business are approaching the balance, perfect customer experience is the key point for customers to decide to choose you over someone else.

And yet, today, the diversity of distribution channels, where consumers easily get the products they need anywhere: supermarket, department store, retail store or an online sales website Online has changed the role of buyer - seller. At this point, the seller no longer plays the main role, providing what people need, but the buyer will decide where and when the product is suitable. Therefore, to make a distinctive and prominent brand mark, businesses need to focus on shopping experience, loyalty program , content as well as a strong presence on social networks .

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Creating a shopping experience, customer loyalty program, content as well as a strong social presence…will help you to expand your loyal customer list.

Putting social networks on the development roadmap
If in the past, businesses that identify customer needs will win; At this point, product necessity is no longer a determining factor in most shopping experiences – which also explains why one marketing method works while another doesn't.

The advent of social media has changed everything! But fortunately, it also provides businesses with a variety of data about customer needs on Facebook, Twitter … Thanks to that, businesses can leverage to understand customers and what motivates them to share. This is the factor that contributes to changing the brand, the form of marketing as well as the method of sales. And yet, at this point, customers aren't just buying a product, they're particularly interested in resonating experiences. A positive experience directly affects whether they return to purchase or decide to recommend to a friend? So why isn't this the focus of Job Function Email List every company's marketing efforts? People use social media to share the good or the worst in their lives, of course,



According to experts, now is the perfect time to focus on developing a positive customer experience. Instead of focusing on the products you have/services you provide, direct all your efforts into creating a different experience on your website and social media through your ability to provide fast, understanding customer service. . Once you've built a positive long-term relationship with your customers, your brand will become "unique in the market" and it's also easy for them to share organically on social media. And yet, loyal customers will appear first in every aspect of business, from highly interactive websites to new customer support… And according to research, a loyal customer brings 8 times more value – 10 times more than new customers, should you try!

With outstanding advantages in the ability to connect and analyze customer insights, social networks make a significant contribution to customer loyalty strategy.
With outstanding advantages in the ability to connect and analyze customer insights, social networks make a significant contribution to customer loyalty strategy.